التسليم والاسترداد

Last updated: 2 November 2026

How delivery works

Nokta Store products are digital. After payment confirmation and order processing, the code or product details are delivered by email, through your account or through the delivery channel specified for the order. There is no physical shipping or branch collection. We do not promise instant fulfilment for every order: payment checks, security review or supplier processing may be required.

If delivery is missing, check your spam folder and order status. If a charge appears without clear confirmation, contact us with its reference before paying again to avoid a duplicate transaction. Never send support your password, verification code or card security code.

Before you buy

Check the region, platform, face value, face currency, expiry and redemption terms. The card balance and its currency differ from the purchase price in LYD. Review the final price and displayed fees before confirming. Ask for help first if anything is unclear.

Cancellation and delivered codes

You may request cancellation before code issuance; we check fulfilment status and whether processing can be stopped. Once a correct code has been issued and delivered, cancellation or return to the supplier may be impossible, particularly after disclosure or redemption. Choosing the wrong region or value does not guarantee a refund, but we review the circumstances and available cancellation or resolution options. Delivery alone does not remove your rights concerning a defective or incorrect product.

Issues we review

• A product was not delivered or the supplier cannot fulfil it.
• The delivered product, region or value differs from your confirmed order.
• A code is invalid at source or was redeemed before delivery, subject to evidence and supplier records.
• A verified duplicate charge or technical transaction error occurred.

Report the issue when discovered with your order number, error message, platform and attempt time. Do not publish the complete code; support will request necessary information privately if required. We investigate with the supplier rather than applying a blanket refusal to all delivered codes.

Resolution and refunds

Depending on the findings and applicable rights, resolution may be corrected fulfilment, a suitable replacement with your agreement, or a refund of the amount due. Refunds normally return to the original payment method where possible; an alternative requires your agreement. We explain the outcome and refund status. Posting time may depend on the payment provider or bank, without overriding any mandatory legal deadline or right.

Contact Nokta Digital, Tripoli, Libya: info@nokta.ly or +218 91 308 0307. This policy does not exclude mandatory consumer rights.